Everything we do revolves around tenkara and we strive to give you good information whenever you visit our site or calls, and that involves making sure everyone at Tenkara USA knows their stuff. The two people you are most likely to communicate with when calling (888.483.6527) or emailing us (firstname.lastname@example.org) are TJ and John, our customer service team. Both are anglers and always on the water, and both are terrific at what they do. Over the last couple of years they have learned tenkara from me and also directly from Dr. Ishigaki, and as you can see from this picture, both are great folks whom you’ll enjoy speaking to. Give them a call if you have any questions about tenkara, they know their stuff.
I have broken my rod a few times this summer and these guys are really on top of it. Everything gets figured out- even when I email the wrong person!
You have a customer service that is second to none! I broke my Ito last month and was astounded by the speed in which my enquiry was dealt with. Thank you very much John, should we ever meet up, I’ll buy you a pint (or two).